Most popular questions
Our service offers physical and mental wellbeing advice and support which includes; benefits, educational, financial and family support services. At the national base helpline, we can call and contact the prisons on your behalf for any queries or concerns that you may have for a friend or family member who is serving a prison sentence.
At the national base call centre, we do not currently offer legal advice. However, we can point you in the right direction.
National Base Helpline strives to build sustainable partnerships with different organizations. We value diverse experiences, cultural differences, and understanding of the criminal justice system. Through collaboration, we aim to create a stronger impact in supporting individuals and communities by combining our resources, expertise, and networks.
Our services are not only for prisoners, ex-offenders, and young offenders but for the wider community. Our aim is to build a better society by providing fundamental services which empower and uplift the underprivileged.
Yes, the helpline service provided by National Base Helpline is completely confidential. We prioritise the privacy of our callers and assure them that their information will be kept confidential. However, it’s important to note that in certain safeguarding situations, we may need to contact relevant agencies or organisations.
National Base Helpline is committed to diversity and inclusivity. We believe in equal rights and opportunities for all individuals, regardless of their race, gender, age, or cultural/religious background. Our services and support are designed to cater to the diverse nature of communities, ensuring that everyone has the chance to thrive and receive the assistance they need.
Still need help
Call our helpline or email us for dedicated support and assistance.
Call Support
0808 280 0334 / 07735 190253
Email Us
national.base.helpline@gmail.com / info@nationalbasehelpline.org